Personalized Customer Portal

Your customers are the key to your success Give them the best!

In today’s digital age, customers are increasingly looking for control and autonomy in their consumption process. Offering them a Customer Portal means meeting their expectations by offering a custom service.

A Customer Portal, or Extranet, is a secure website your customers can access directly from their web browser, without any special installation. This shared space allows you to offer personalized content and services, optimizing your customer relations.

Benefits are clear: improving customer satisfaction and loyalty, saving time and reducing costs.

A Customer Portal can offer a whole range of information and tools, depending on your needs and your customers’ expectations.
Here are a few examples:

Dashboard

For an at-a-glance view of activity and important information

Order tracking

For an easy and detailed consultation of past / current orders

Documents

For independent access to commercial documents

Calendar

For quick appointment setting, synchronized with your own schedule

Messaging service

For easy and immediate exchanges

After-sales service

For a centralized request process and real-time monitoring

Online payment

For your customers convenience and faster payment collection

FAQ

For fewer requests by providing answers to frequently asked questions

Catalogue display

For a targeted presentation of your products / services

Personal data

For up-to-date customer information and a reduced risk of error

Some examples in video

Here are some examples of features we have previously developed.

Document sharing

In keeping with your document management system, we can make documents automatically available to your customers. You can define specific rules so that each user can only access documents you’ve allowed.

Watch feature as a video

Invoice management

Invoices are automatically made available to your customers without any action on your part. They can download them in PDF format, check due dates and outstanding amounts. You can also give them the possibility to pay online.

Watch feature as a video

Support ticket management

Your customers can create and then follow the evolution of their requests to Customer Service. The solution is directly connected to your CRM, or any software you may use, for real time updates. We can also set up a live chat system.

Watch feature as a video